Category » Send Individually

There were 7 articles found in this category:

1. Send Individually button does nothing when clicked, even though the add-in is not disabled in Outlook
   Problem: Send Individually button does nothing, even though the add-in is not disabled in Outlook. Solution: If you are using Microsoft Word, the add-in may have become disabled in Word. To re-enable it, go to (in Word) Help...About Microsoft Word...Disabled Items. Find the add-in in the list an ...
2. Emails get stuck in the Outbox
   SYMPTOMS: After clicking the Send Individually button, emails get stuck in the Outbox. CAUSE: Emails are generated too quickly by the add-in for Outlook. RESOLUTION: The add-in comes with the ability to throttle how fast it should generate emails into the Outlook outbox. A good value for the d ...
3. Send Individually fails to substitute my names when I use an external file list
   SYMPTOMS: Customization of contacts names does not work with an external file list, the default name is always chosen. CAUSE: This problem is caused by not using "Column 2" as the named substitution parameter. RESOLUTION: Instead of using "[Substitute: First Name, Default: "Customer"]", use " ...
4. Send Individually is sending all of the emails at once, ignoring the throttle setting.
   Symptoms When sending email with Send Individually, all of the emails to be sent are sent at one time, ignoring the throttle settings established in the Add-in Configuration Page. Cause Norton Anti-Virus is blocking all outgoing email until they are all scanned. Before the first email is thouro ...
5. Send Individually turns email from HTML to plain text
   Problem: Send Individually turns my outgoing emails from HTML to plain text. Solution: A customer had a problem with HTML messages getting converted to plain text - this customer ended up calling Microsoft and they had him run through these steps: 1) "Outlook.exe /CleanProfile" - to clean all pr ...
6. How to Troubleshoot the Substitution not working with Send Individually
   SYMPTOMS When using the send individually add-in, the substitution is not working correctly. When using the "First Name" substitution, it always appears as blank. When using the "Last Name" substitution, it always appears as blank. CAUSE Substitution for First Name and Last Name are only suppo ...
7. Send Individually Does Not Send From the Selected Account?
   SYMPTOMS When using the Send Individually add-in with a profile with more than one account, the from address is always that of the default account, not the one I selected. CAUSE This is caused by an issue with template files. RESOLUTION This should be fixed in a later release. Until it is fixed ...