Category » Add-in Installation

There were 30 articles found in this category:

1. The add-in does not appear in Outlook, is not visible in the Outlook window, or Outlook reports "Outlook experienced a serious problem with the 'sperry software add-ins engine' add-in."
   Applies To: Any add-in Symptoms: The add-in does not appear in Outlook, is not visible in the Outlook window, or Outlook reports "Outlook experienced a serious problem with the 'sperry software add-ins engine' add-in." Cause: Mismatched "bitness" Resolution: Many people make the mistake of assu ...
2. How to tell which version of Outlook is installed
   To determine which version of Outlook you have, start Outlook. If your main Outlook window looks similar to the one below, then click on File...Help. The version number (including whether you have 32-bit or 64-bit Office installed) is on the right: Note that many people make the mistake of a ...
3. Error occurs after installing on Windows XP
   Applies To: Any add-in during installation on Windows XP Symptoms: "Error occurred. Could not load file or assembly … The system cannot find the file specified." See the screenshot below for an image of the error. Cause: Windows XP needs the Office 2007 or Office 2010 PIAs (Primary Int ...
4. Outlook crashes after installing the add-in
   Applies To: Any add-in during or immediately after installation Symptoms: Outlook crashes and you are using an anti-virus. You may receive an error similar to this one: Faulting application OUTLOOK.EXE, version 12.0.6550.5003, time stamp 0x4d10fbc4, faulting module MSVBVM60.DLL, version 6.0.9 ...
5. An error occurred loading a configuration file: Access to the path 'C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config' is denied.
   SYMPTOMS General add-in failures; Error message reads: An error occurred loading a configuration file: Access to the path 'C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config' is denied. CAUSE User permissions, typically when an admin installs on behalf of a (lesser-privileged) ...
6. Error 1722. There is a problem with this Windows Installer package.
   Applies To: All Add-Ins Symptoms: Add-in installer fails with "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." Cause: This problem is caused by running the inst ...
7. During installation, "Error 1316. A network file error occurred while attempting to read from the file C:\Users\..." occurs
   Applies To: All Add-Ins Symptoms: During installation, an error occurs and says: "Error 1316. A network file error occurred while attempting to read from the file C:\Users\...". The filename at the end of the message may differ for each user and each add-in. Cause: An older version of the add ...
8. How do I activate the add-in I bought
   Problem: There's no way to register or activate the add-in I bought. Solution: You must turn the add-in on. Go to Outlook, and click on the Sperry Software Add-Ins button. Now check the box just to the left of the add-in in the left hand pane. A window with three options appears, "I'm ready to b ...
9. How do I uninstall the add-in?
   In order to uninstall, it depends on which version of Windows you have: For Windows XP: To uninstall an add-in, go to Start...Control Panel...Add/Remove Programs. Look for the add-in (it starts with "Sperry Software - name of add-in") and select "Remove". For Vista and Windows 7: To uninstall a ...
10. I installed a new version of an add-in, and my old ones disappeared
    SYMPTOMS: All previous Sperry Software add-ins disappear after adding new ones CAUSE: The "engine" or underlying framework that all Sperry Software add-ins depend on was updated with a newer version than the old add-ins expect to see. RESOLUTION: Upgrade all your add-ins to the newest ones by ...
11. Missing msstdfmt.dll file
    SYMPTOMS: An error in the log file says "Class not Registered. You need the following file to be installed on your machine. MSSTDFMT.dll" CAUSE: Installing on operating systems like Windows Server 2003 RESOLUTION: The file can be found at this link: http://support.microsoft.com/kb/296088 The lin ...
12. An error message about MSVCR80.DLL occurs
    SYMPTOMS Outlook fails to start with a message: "This application has failed to start because MSVCR80.dll was not found" CAUSE: This problem occurs on the beta version of Outlook 2007, and also if the trial version of Outlook 2007 was used prior to purchasing it. It is caused by the add-in ins ...
13. How to Troubleshoot a "Error occurred at line 2. Reason: ActiveX component can't create object" error message
    SYMPTOMS When opening or closing Microsoft Outlook, you receive the following error message: Error occurred at line 2. Reason: ActiveX component can't create object CAUSE This message is displayed when the user has an anti-virus program that is blocking the add-in from registering pr ...
14. Troubleshooting "Error 1335. The cabinet file 'Cabs.w1.cab' required for this installation is corrupt and cannot be used" message.
    Problem: When installing the Sperry Software Add-In, the following error message appears: "Error 1335. The cabinet file 'Cabs.w1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this packa ...
15. How to Troubleshoot not seeing the Sperry Software Add-ins Toolbar
    SYMPTOMS The add-in is installed, but when you open Outlook you do not see the "Sperry Software Add-ins" button on the toolbar. CAUSE This can be caused by one of the following reasons: * The add-in has been disabled by Microsoft Outlook. * The add-in is not enabled on the view menu in Micros ...
16. How to troubleshoot "Installation ended prematurely because of an error" message.
    SYMPTOMS During the installation of a Sperry Software Add-In, installation fails and you receive the following error message: "Installation ended prematurely because of an error".CAUSE This error is caused by many different sources. Please contact us if it continues. RESOLUTION Download and inst ...
17. How to troubleshoot "A required DLL, MSVBVM60.DLL was not found." message.
    SYMPTOMS During the installation of a Sperry Software Add-In, you receive the following error message: "A required DLL, MSVBVM60.DLL was not found."CAUSE This error results from missing a crucial dll from Microsoft. RESOLUTION Download and install this Microsoft runtime. Once you have downloaded ...
18. How to Troubleshoot "A file is missing or corrupt ..." message.
    SYMPTOMS During the installation of a Sperry Software Add-In, you receive the following error message: "A file is missing or corrupt ..."CAUSE This error seems to result from installing msi files from a network location rather than from a local drive, or from selecting Run instead of Save when f ...
19. How to Troubleshoot "Error 1402: Could not open key (keyname). Verify that you have sufficient access to that key, or contact your support personnel." message
    SYMPTOMS During installation, the following error message occurred: "Error 1402: Could not open key (keyname). Verify that you have sufficient access to that key, or contact your support personnel." CAUSE This problem results from two sources: - The person installing did not have the same permis ...
20. How to Troubleshoot a "Trojan.Crypt.Cfi.F VIRUS in the INSTALLATION FILE" message.
    SYMPTOMS When installing the Sperry Software add-ins, you receive the following message from your anti-virus software: Trojan.Crypt.Cfi.F VIRUS in the INSTALLATION FILE CAUSE This message is generated by some anti-virus programs because they see the application files are encrypted. Th ...