Category » Add-in Installation

There were 24 articles found in this category:

1. How do I activate the add-in I bought
   Problem: There's no way to register or activate the add-in I bought. Solution: You must turn the add-in on. Go to Outlook, and click on the Sperry Software Add-Ins button. Now check the box just to the left of the add-in in the left hand pane. A window with three options appears, "I'm ready to b ...
2. How do I uninstall the add-in?
   In order to uninstall, it depends on which version of Windows you have: For Windows XP: To uninstall an add-in, go to Start...Control Panel...Add/Remove Programs. Look for the add-in (it starts with "Sperry Software - name of add-in") and select "Remove". For Vista and Windows 7: To uninstall a ...
3. I installed a new version of an add-in, and my old ones disappeared
   SYMPTOMS: All previous Sperry Software add-ins disappear after adding new ones CAUSE: The "engine" or underlying framework that all Sperry Software add-ins depend on was updated with a newer version than the old add-ins expect to see. RESOLUTION: Upgrade all your add-ins to the newest ones by ...
4. Missing msstdfmt.dll file
   SYMPTOMS: An error in the log file says "Class not Registered. You need the following file to be installed on your machine. MSSTDFMT.dll" CAUSE: Installing on operating systems like Windows Server 2003 RESOLUTION: The file can be found at this link: http://support.microsoft.com/kb/296088 The lin ...
5. An error message about MSVCR80.DLL occurs
   SYMPTOMS Outlook fails to start with a message: "This application has failed to start because MSVCR80.dll was not found" CAUSE: This problem occurs on the beta version of Outlook 2007, and also if the trial version of Outlook 2007 was used prior to purchasing it. It is caused by the add-in ins ...
6. How to Troubleshoot a "Error occurred at line 2. Reason: ActiveX component can't create object" error message
   SYMPTOMS When opening or closing Microsoft Outlook, you receive the following error message: Error occurred at line 2. Reason: ActiveX component can't create object CAUSE This message is displayed when the user has an anti-virus program that is blocking the add-in from registering pr ...
7. Troubleshooting "Error 1335. The cabinet file 'Cabs.w1.cab' required for this installation is corrupt and cannot be used" message.
   Problem: When installing the Sperry Software Add-In, the following error message appears: "Error 1335. The cabinet file 'Cabs.w1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this packa ...
8. How to Troubleshoot not seeing the Sperry Software Add-ins Toolbar
   SYMPTOMS The add-in is installed, but when you open Outlook you do not see the "Sperry Software Add-ins" button on the toolbar. CAUSE This can be caused by one of the following reasons: * The add-in has been disabled by Microsoft Outlook. * The add-in is not enabled on the view menu in Micros ...
9. How to troubleshoot "Installation ended prematurely because of an error" message.
   SYMPTOMS During the installation of a Sperry Software Add-In, installation fails and you receive the following error message: "Installation ended prematurely because of an error".CAUSE This error is caused by many different sources. Please contact us if it continues. RESOLUTION Download and inst ...
10. How to troubleshoot "A required DLL, MSVBVM60.DLL was not found." message.
    SYMPTOMS During the installation of a Sperry Software Add-In, you receive the following error message: "A required DLL, MSVBVM60.DLL was not found."CAUSE This error results from missing a crucial dll from Microsoft. RESOLUTION Download and install this Microsoft runtime. Once you have downloaded ...
11. How to Troubleshoot "A file is missing or corrupt ..." message.
    SYMPTOMS During the installation of a Sperry Software Add-In, you receive the following error message: "A file is missing or corrupt ..."CAUSE This error seems to result from installing msi files from a network location rather than from a local drive, or from selecting Run instead of Save when f ...
12. How to Troubleshoot "Error 1402: Could not open key (keyname). Verify that you have sufficient access to that key, or contact your support personnel." message
    SYMPTOMS During installation, the following error message occurred: "Error 1402: Could not open key (keyname). Verify that you have sufficient access to that key, or contact your support personnel." CAUSE This problem results from two sources: - The person installing did not have the same permis ...
13. How to Troubleshoot a "Trojan.Crypt.Cfi.F VIRUS in the INSTALLATION FILE" message.
    SYMPTOMS When installing the Sperry Software add-ins, you receive the following message from your anti-virus software: Trojan.Crypt.Cfi.F VIRUS in the INSTALLATION FILE CAUSE This message is generated by some anti-virus programs because they see the application files are encrypted. Th ...
14. How to Troubleshoot "Error occurred at line 2. Reason: Automation error classfactory cannot supply requested class." error message
    SYMPTOMS When opening Microsoft Outlook after installing a Sperry Software add-in, you may see this message: Error occurred at line 2. Reason: Automation error Classfactory cannot supply requested class. CAUSE This error appears for two possible reasons: 1. There were older (previous ...
15. How to Troubleshoot a "Internal Error 2755.3" or an error message about a mapped drive/pathname not found, error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Internal Error 2755.3 or an error message about a mapped drive/pathname not found CAUSE This error only appears to occur when installing on a Terminal Server RESOLUTION Use a UNC in place of th ...
16. How to Troubleshoot a "The system cannot open the device or file specified" - Internal error 2755.110 error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: The system cannot open the device or file specified - Internal error 2755.110 CAUSE Lack of space on the drive or in the TEMP folder. RESOLUTION Run the disk cleanup utility. Go to Start...All ...
17. How to Troubleshoot a "Error 1904: Module [filename] failed to register" error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Error 1904: Module [filename] failed to register CAUSE The most common cause for this error is that you are not using Outlook 2000 or higher. RESOLUTION Make sure that you are using Outlook 20 ...
18. How to Troubleshoot a "Error 1606: Could not access Network Location" error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Error 1606: Could not access network location CAUSE N/A RESOLUTION The first thing is to copy the installer MSI file to your local drive then try installing the add-in from there. If this doe ...
19. How to Troubleshoot a "Internal Error 2727.INSTALLDIR" error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Internal Error 2727.INSTALLDIR CAUSE This problem results from two sources: * The person installing did not have the same permissions as the person using the add-in. * The registry entr ...
20. How to Troubleshoot a "Error 1406: Could not write value..." or "Error 1406: Could not write InstanceIndex to key..." error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Error 1406: Could not write value... or Error 1406: Could not write InstanceIndex to key CAUSE This problem results from two sources: * The person installing did not have the same permiss ...