Sperry Software

Category » Add-in Installation

There were 20 articles found in this category:

1. There's no way to register the add-in I bought.
   Problem: There's no way to register the add-in I bought. Solution: You must turn the add-in on. Go to Outlook, and click on the Sperry Software Add-Ins button. Now check the box just to the left of the add-in in the left hand pane. Comments: The Duplicate Eliminator add-ins need to have their re ...
2. Troubleshooting "Error 1335. The cabinet file 'Cabs.w1.cab' required for this installation is corrupt and cannot be used" message.
   Problem: When installing the Sperry Software Add-In, the following error message appears: "Error 1335. The cabinet file 'Cabs.w1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this packa ...
3. How to Troubleshoot not seeing the Sperry Software Add-ins Toolbar
   SYMPTOMS The add-in is installed, but when you open Outlook you do not see the "Sperry Software Add-ins" button on the toolbar. CAUSE This can be caused by one of the following reasons: * The add-in has been disabled by Microsoft Outlook. * The add-in is not enabled on the view menu in Micros ...
4. How to troubleshoot "Installation ended prematurely because of an error" message.
   SYMPTOMS During the installation of a Sperry Software Add-In, installation fails and you receive the following error message: "Installation ended prematurely because of an error".CAUSE This error is caused by many different sources. Please contact us if it continues. RESOLUTION Download and inst ...
5. How to troubleshoot "A required DLL, MSVBVM60.DLL was not found." message.
   SYMPTOMS During the installation of a Sperry Software Add-In, you receive the following error message: "A required DLL, MSVBVM60.DLL was not found."CAUSE This error results from missing a crucial dll from Microsoft. RESOLUTION Download and install this Microsoft runtime. Once you have downloaded ...
6. How to Troubleshoot "A file is missing or corrupt ..." message.
   SYMPTOMS During the installation of a Sperry Software Add-In, you receive the following error message: "A file is missing or corrupt ..."CAUSE This error seems to result from installing msi files from a network location rather than from a local drive, or from selecting Run instead of Save when f ...
7. How to Troubleshoot "Error 1402: Could not open key (keyname). Verify that you have sufficient access to that key, or contact your support personnel." message
   SYMPTOMS During installation, the following error message occurred: "Error 1402: Could not open key (keyname). Verify that you have sufficient access to that key, or contact your support personnel." CAUSE This problem results from two sources: - The person installing did not have the same permis ...
8. How to Troubleshoot a "Trojan.Crypt.Cfi.F VIRUS in the INSTALLATION FILE" message.
   SYMPTOMS When installing the Sperry Software add-ins, you receive the following message from your anti-virus software: Trojan.Crypt.Cfi.F VIRUS in the INSTALLATION FILE CAUSE This message is generated by some anti-virus programs because they see the application files are encrypted. Th ...
9. How to Troubleshoot "Error occurred at line 2. Reason: Automation error classfactory cannot supply requested class." error message
   SYMPTOMS When opening Microsoft Outlook after installing a Sperry Software add-in, you may see this message: Error occurred at line 2. Reason: Automation error Classfactory cannot supply requested class. CAUSE This error appears for two possible reasons: 1. There were older (previous ...
10. How to Troubleshoot a "Internal Error 2755.3" or an error message about a mapped drive/pathname not found, error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Internal Error 2755.3 or an error message about a mapped drive/pathname not found CAUSE This error only appears to occur when installing on a Terminal Server RESOLUTION Use a UNC in place of th ...
11. How to Troubleshoot a "The system cannot open the device or file specified" - Internal error 2755.110 error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: The system cannot open the device or file specified - Internal error 2755.110 CAUSE Lack of space on the drive or in the TEMP folder. RESOLUTION Run the disk cleanup utility. Go to Start...All ...
12. How to Troubleshoot a "Error 1904: Module [filename] failed to register" error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Error 1904: Module [filename] failed to register CAUSE The most common cause for this error is that you are not using Outlook 2000 or higher. RESOLUTION Make sure that you are using Outlook 20 ...
13. How to Troubleshoot a "Error 1606: Could not access Network Location" error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Error 1606: Could not access network location CAUSE N/A RESOLUTION The first thing is to copy the installer MSI file to your local drive then try installing the add-in from there. If this doe ...
14. How to Troubleshoot a "Internal Error 2727.INSTALLDIR" error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Internal Error 2727.INSTALLDIR CAUSE This problem results from two sources: * The person installing did not have the same permissions as the person using the add-in. * The registry entr ...
15. How to Troubleshoot a "Error 1406: Could not write value..." or "Error 1406: Could not write InstanceIndex to key..." error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Error 1406: Could not write value... or Error 1406: Could not write InstanceIndex to key CAUSE This problem results from two sources: * The person installing did not have the same permiss ...
16. How to Troubleshoot a "Error 1402: Could not open key (keyname). Verify that you have sufficient access to that key, or contact your support personnel." error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Error 1402: Could not open key (keyname). Verify that you have sufficient access to that key, or contact your support personnell CAUSE This problem results from two sources: * The person ...
17. How to Troubleshoot a "Error 1401: Could not create key: [Registry key name]" error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Error 1401: Could not create key: [Registry key name] CAUSE This problem results from two sources: * The person installing did not have the same permissions as the person using the add-in ...
18. How to Troubleshoot a "Error 1316. A network error occurred while attempting to read from the file: (path)" error message
    SYMPTOMS When installing the Sperry Software add-in, you receive the following error message: Error 1316. A network error occurred while attempting to read from the file: (path) CAUSE This error occurs if the MSI file has been renamed after installation, and then is executed again. RE ...
19. How to Troubleshoot a "Error occurred at line2. Reason: ActiveX component can't create object" error message
    SYMPTOMS When opening or closing Microsoft Outlook, you receive the following error message: Error occurred at line 2. Reason: ActiveX component can't create object CAUSE This message is displayed when the user has an anti-virus program that is blocking the add-in from registering pr ...
20. How to Troubleshoot a "Error 1305: Error reading from file: (path). Verify that the file exists and that you can access it" error message
    SYMPTOMS When you run the add-in installation package, you may receive the following error message: Error 1305: Error reading from file: (path). Verify that the file exists and that you can access it CAUSE The file was saved to an invalid or corrupt drive. RESOLUTION Download the file ...