Sperry Software

Category » FAQ

There were 52 articles found in this category:

1. Outlook crashes and upon startup, Outlook prompts the user to disable Sperry Software Engine.
   Problem: Outlook crashes on close, and gives a message that says "Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here." When Outlook is restarted, it says "Outlook experienced a serious error ...
2. Can the add-ins be installed on the Server?
   Problem Is it possible to install the add-in on the server running Microsoft Exchange instead of my desktop? Solution The add-ins are supported on computers running the Microsoft Operating System (2000 or higher) and Microsoft Outlook 2000 or higher. It is possible to install the add-ins on the ...
3. Are your add-ins supported in Outlook 2007
   Problem: Are Sperry Software Add-ins supported in Outlook 2007? Solution: Yes - as of engine version 3.5.0 (released December 10, 2006) the add-ins all run under Outlook 2007. This version just adds its toolbar buttons and menu items to the "Add-Ins" tab (there's another version that works much ...
4. My Sperry Software Add-in is not saving any of its settings or e-mail templates.
   Problem: After restarting Microsoft Outlook, any settings changed in a previous session are not saved. Also, for Add-ins such as Schedule Recurring Email, any e-mail templates are not saved when Outlook is restarted. Solution: After changing any setting for any add-in, click on the Apply button ...
5. Troubleshooting "Cannot Set Allocations" error message.
   Problem: Upon starting, the following error message appears: "Cannot Set Allocations."Solution: Uninstall the add-ins via Control Panel,Add/Remove Programs. Install them again, and the error should disappear. If not email us back and we'll tackle it together.
6. Sperry Software Add-In buttons do not appear in the e-mail window.
   Problem: When typing a new email, the button for my Sperry Software Add-in does not appear on the toolbar. Solution: As of engine version 3.5.0, we now have support for the buttons in Outlook 2007, and they appear in the "Add-Ins" tab of Outlook 2007. We are working on an update to integrate mor ...
7. The Sperry Software Add-Ins button doesn't work after upgrading.
   Problem: After upgrading to Outlook 2007, the Sperry Software Add-ins button becomes unresponsive. Solution: Try our Add-Ins Reset Tool. This tool will reset the "Sperry Software Engine" as if you just installed it (but your configuration settings will not be destroyed).
8. Troubleshooting "The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE cannot be changed." error message.
   Problem: You receive the message: "The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE cannot be changed."Solution: Run the office program as Administrator. This can be performed by right clicking on the applicaiton icon and selecting Run As Administrator. Comments: This has ...
9. I'm having problems, and I need to reinstall my add-ins from a clean start. How do I do this?
   Problem: I'm having problems, and I need to reinstall my add-ins from a clean start. How do I do this? Solution: Here are the instructions for a clean reinstall: Close Outlook. Go to Control Panel...Add/Remove Programs and Remove all add-ins (they are listed under "Sperry software - name of add- ...
10. How to troubleshoot a "Path/file access error" message or how to troubleshoot slow Outlook performance.
    Problem: An error message "Path/file access error" is displayed, or Outlook runs slowly. Solution: Disable logging in the add-in, if enabled. Comments: The log files provide debugging information for the engineers here. However, some users do not have permsission to write to the C:\ drive, and t ...
11. How to troubleshoot an error message that says "Operation failed" appears after you click "Send/Receive".
    Problem: After clicking on the Send/Receive button, an error message that says "Operation failed" appears. Solution: Please fill out a bug report. Most times, creating a new profile solves this problem (at least according to this Microsoft support article). To create a new profile, go to (in Win ...
12. Troubleshooting error messages similar to "You are not authorized to use this object. Set AuthKey property first."
    Problem: This problem can manifest itself in a variety of ways, including but not limited to an error message that says "You are not authorized to use this object. Set AuthKey property first."Solution: Try disabling the other add-ins to see if the Sperry Software add-in works properly. The prog ...
13. How to troubleshoot general security problems in Outlook 2000
    Problem: General security problems that manifest themselves in different ways, but only when using Outlook 2000 (9.0.0.3821 or 9.0.0.2711). Solution: Upgrade your Outlook to the latest service pack by going to Microsoft Office and clicking on the "Check for updates", or better, upgrade your vers ...
14. Troubleshooting "Error in registry for extension "Exchange Extensions;?". The syntax or format of the registry entry is incorrect" message.
    Problem: While using Outlook, the following error pops up: "Error in registry for extension "Exchange Extensions;?". The syntax or format of the registry entry is incorrect. Check the registry settings and compare the registry for this extension to other extensions in the registry."Solution: Re ...
15. Troubleshooting "A program is trying to access e-mail addresses you have stored in Outlook" message.
    Problem: The following error message pops up: "A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is unexpected, it may be a virus and you should choose 'No'."Solution: Some of the add-ins produce this message, which is caused by the Ou ...
16. Troubleshooting the error message: "Runtime error 430: Class does not support expected interface".
    Problem: I receive a runtime error when I start: "Runtime error 430: Class does not support expected interface". Solution: This error requires you to upgrade and reinstall all your Sperry Software add-ins. It is necessary to uninstall older versions of the software first by going to Control Pane ...
17. Troubleshooting "Type Mismatch" error message.
    Problem: I receive a "Type Mismatch" error when I start Outlook. Solution: This errors require you to upgrade and reinstall all your Sperry Software add-ins. It is necessary to uninstall older versions of the software first by going to Control Panel,Add/Remove Programs, finding the add-in in the ...
18. Troubleshooting Error 512 for Windows XP
    Problem: Error 512 shows on the Sperry Software Add-Ins Configuration window even though Im using Windows XP and I've rebooted. Solution: Upgrade all your Sperry Software add-ins at the same time. You can get the newest add-in versions here. Be sure to follow the instructions on that page for un ...
19. Troubleshooting Error 512 message for Windows 98.
    Problem: Error 512 shows on the Sperry Software Add-Ins Configuration window. There are no other configuration options shown. Cause: The AppData and HomePath environment variables are read. Windows 98 does not support these environment variables. Note that this error could also be caused by a mi ...
20. Fonts are lost when replying to email
    Problem: Fonts are lost when replying to email. Solution: When replying to a mail, go to Tool/Options/General/Web Options/Fonts and change the default "Times New Roman - 12" by "Trebuchet - 10". However other font settings (such as the color) are still lost. Comments: We are working to resolve t ...