Error 1722. There is a problem with this Windows Installer package.

Applies To:
All Add-Ins 

Symptoms:
Add-in installer fails with
"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

Cause: 
This problem is caused by running the installer while Norton anti-virus (or other anti-virus programs) are running.

Resolution:
Temporarily suspend the anti-virus program and then run the installer.  After it finishes, remember to restart your anti-virus program.   Note: this problem may also be caused by an attempt to install an  older add-in on a machine with Outlook 2010 installed.   If that's the case and you continue to see this error, you must upgrade to the newer versions of the add-in.




Article Details

Last Updated
3rd o December, 2010

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