Troubleshooting "A program is trying to access e-mail addresses you have stored in Outlook" message.

Problem:
The following error message pops up:

"A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is unexpected, it may be a virus and you should choose 'No'."

Solution:
Some of the add-ins produce this message, which is caused by the Outlook Security Update provided by Microsoft for Outlook 2000, or if you have Outlook 2002 or Outlook 2003, it's built in. Some of the add-ins that cause this message are the duplicate eliminator series. They do this because they are intended to be run infrequently; i.e., once you run them, there's usually no reason to run them again or if you do, only occasionally. It is planned to program the duplicate eliminator series to not cause the security prompts. In the meantime, if you are running one of these add-ins, then it is permissible to click "yes" to allow the program to continue. Note: We recently (as of July, 2006) signed all our add-ins and this should no longer happen to anyone; however, we're leaving this article here in case you're using an older version of the add-ins and need to know about how to fix this problem.

Comments:
This problem applies to Journal All Contacts, and all Duplicate Eliminators. We have confirmed this to be a bug (or rather, an inconvenience for our users) and are working to resolve it as quickly as possible. If this problem happens to you for any other add-in from Sperry Software, please download and run our Trust Outlook AddIns tool, check this page SlipStick, or contact us to get this resolved.


Article Details

Last Updated
15th o September, 2008

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