Problem:
An error message "Path/file access error" is displayed, or Outlook runs slowly.
Solution:
Disable logging in the add-in, if enabled.
Comments:
The log files provide debugging information for the engineers here. However, some users do not have permsission to write to the C:\ drive, and this error is displayed when that access is attempted.
In addition, some users "My Documents" folder is actually on a network path even though it appears local. It's possible that the recording of all the actions the add-in is taking is what's causing Outlook to slow down.
To disable logging, go to (in Outlook) Tools...Sperry Software...Options. Clear the checkbox that says "Enable writing to the log file."
How to troubleshoot a "Path/file access error" message or how to troubleshoot slow Outlook performance.
Article Details
Last Updated
15th o September, 2008
