http://www.sperrysoftware.com/kb en-us http://www.sperrysoftware.com/kb ActiveKB NX techsupport@sperrysoftware.com Thu, 17 May 2012 02:59:33 PDT 20 http://www.sperrysoftware.com/kb/questions/1/ http://www.sperrysoftware.com/kb/questions/1/ SYMPTOMSWhen you run the add-in installation package, you may receive the following error message: Error 1305: Error reading from file: (path). Verify that the file exists and that you ... James Jardine Sun, 22 Jun 2008 20:23:56 GMT http://www.sperrysoftware.com/kb/questions/31/ http://www.sperrysoftware.com/kb/questions/31/ SYMPTOMSThe add-in has stopped working after it has been working fine before.CAUSEThe add-in may have become disabled. Outlook protects itself by disabling add-ins whenever something goes wrong. ... James Jardine Fri, 03 Dec 2010 15:36:45 GMT http://www.sperrysoftware.com/kb/questions/82/ http://www.sperrysoftware.com/kb/questions/82/ Problem:When installing the Sperry Software Add-In, the following error message appears: "Error 1335. The cabinet file 'Cabs.w1.cab' required for this installation is corrupt and cannot be used. ... James Jardine Mon, 15 Sep 2008 17:24:13 GMT http://www.sperrysoftware.com/kb/questions/81/ http://www.sperrysoftware.com/kb/questions/81/ Problem:Outlook crashes on close, and gives a message that says "Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error rep ... James Jardine Wed, 29 Oct 2008 15:59:30 GMT http://www.sperrysoftware.com/kb/questions/3/ http://www.sperrysoftware.com/kb/questions/3/ SYMPTOMSThe add-in is installed, but when you open Outlook you do not see the "Sperry Software Add-ins" button on the toolbar.CAUSEThis can be caused by one of the following reasons:* The add-i ... James Jardine Mon, 15 Sep 2008 15:49:37 GMT http://www.sperrysoftware.com/kb/questions/5/ http://www.sperrysoftware.com/kb/questions/5/ SYMPTOMSWhen installing the Sperry Software add-in, you receive the following error message: Error 1401: Could not create key: [Registry key name]CAUSEThis problem results from two sourc ... James Jardine Mon, 23 Jun 2008 00:50:57 GMT http://www.sperrysoftware.com/kb/questions/52/ http://www.sperrysoftware.com/kb/questions/52/ SYMPTOMSDuring installation, the following error message occurred: "Error 1402: Could not open key (keyname). Verify that you have sufficient access to that key, or contact your support personne ... James Jardine Wed, 10 Sep 2008 15:32:15 GMT http://www.sperrysoftware.com/kb/questions/85/ http://www.sperrysoftware.com/kb/questions/85/ Problem:There's no way to register or activate the add-in I bought.Solution: You must turn the add-in on. Go to Outlook, and click on the Sperry Software Add-Ins button. Now check the box just to ... James Jardine Wed, 21 Oct 2009 14:34:19 GMT http://www.sperrysoftware.com/kb/questions/13/ http://www.sperrysoftware.com/kb/questions/13/ SYMPTOMSWhen opening Microsoft Outlook after installing a Sperry Software add-in, you may see this message: Error occurred at line 2. Reason: Automation error Classfactory cannot supply ... James Jardine Mon, 23 Jun 2008 13:56:24 GMT http://www.sperrysoftware.com/kb/questions/39/ http://www.sperrysoftware.com/kb/questions/39/ SYMPTOMSWhen using Auto Print or Print on Demand, the print outs are not in order. This is evident when the email attachments are not printed with the email.CAUSEThis is caused by the delay that ... James Jardine Mon, 30 Jun 2008 02:01:56 GMT