http://www.sperrysoftware.com/kb en-us http://www.sperrysoftware.com/kb ActiveKB NX techsupport@sperrysoftware.com Thu, 17 May 2012 02:59:01 PDT 20 http://www.sperrysoftware.com/kb/questions/145/ http://www.sperrysoftware.com/kb/questions/145/ Applies To: Any add-inSymptoms: The add-in does not appear in Outlook, is not visible in the Outlook window, or Outlook reports "Outlook experienced a serious problem with the 'sperry software add ... James Jardine Tue, 27 Sep 2011 14:15:27 GMT http://www.sperrysoftware.com/kb/questions/149/ http://www.sperrysoftware.com/kb/questions/149/ To determine which version of Outlook you have, start Outlook. If your main Outlook window looks similar to the one below, then click on File...Help. The version number (including whether you ha ... James Jardine Tue, 27 Sep 2011 14:09:38 GMT http://www.sperrysoftware.com/kb/questions/148/ http://www.sperrysoftware.com/kb/questions/148/ Applies To: Any add-in during installation on Windows XPSymptoms: "Error occurred. Could not load file or assembly … The system cannot find the file specified." See the screenshot below ... James Jardine Tue, 27 Sep 2011 11:50:35 GMT http://www.sperrysoftware.com/kb/questions/147/ http://www.sperrysoftware.com/kb/questions/147/ Applies To: Any add-in during or immediately after installationSymptoms: Outlook crashes and you are using an anti-virus. You may receive an error similar to this one: Faulting application OUTLO ... James Jardine Mon, 26 Sep 2011 11:27:58 GMT http://www.sperrysoftware.com/kb/questions/146/ http://www.sperrysoftware.com/kb/questions/146/ Applies To: Auto Print or Print On DemandSymptoms: Printed PDFs appears too small on the pageCause: We are still researching the underlying cause of this problem.Resolution: When PDFs appear reduc ... James Jardine Mon, 26 Sep 2011 11:12:03 GMT http://www.sperrysoftware.com/kb/questions/144/ http://www.sperrysoftware.com/kb/questions/144/ SYMPTOMSGeneral add-in failures; Error message reads:An error occurred loading a configuration file: Access to the path 'C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config' is den ... James Jardine Wed, 21 Sep 2011 12:47:17 GMT http://www.sperrysoftware.com/kb/questions/140/ http://www.sperrysoftware.com/kb/questions/140/ Applies To: All Add-Ins Symptoms: When viewing the Configuration, portions are "chopped off" (see the illustration).Cause: The default font size is too large for the add-in display area. Resol ... James Jardine Fri, 03 Dec 2010 16:24:38 GMT http://www.sperrysoftware.com/kb/questions/98/ http://www.sperrysoftware.com/kb/questions/98/ Problem:I'm having problems, and I need to reinstall my add-ins from a clean start. How do I do this?Solution: Here are the instructions for a clean reinstall:Close Outlook.Go to Control Panel...P ... James Jardine Fri, 03 Dec 2010 15:58:32 GMT http://www.sperrysoftware.com/kb/questions/100/ http://www.sperrysoftware.com/kb/questions/100/ Question:Are Sperry Software Add-ins supported in Outlook 2010?Answer:Yes - as of engine version 4.0 the add-ins all run under Outlook 2010. Both 32-bit and 64-bit Outlook are now supported. To be ... James Jardine Fri, 03 Dec 2010 15:45:49 GMT http://www.sperrysoftware.com/kb/questions/31/ http://www.sperrysoftware.com/kb/questions/31/ SYMPTOMSThe add-in has stopped working after it has been working fine before.CAUSEThe add-in may have become disabled. Outlook protects itself by disabling add-ins whenever something goes wrong. ... James Jardine Fri, 03 Dec 2010 15:36:45 GMT