{"id":187,"date":"2014-07-17T07:33:34","date_gmt":"2014-07-17T07:33:34","guid":{"rendered":"http:\/\/192.168.100.72\/sperry_software\/?page_id=167"},"modified":"2026-04-09T06:29:56","modified_gmt":"2026-04-09T06:29:56","slug":"upgrade-policy","status":"publish","type":"page","link":"https:\/\/www.sperrysoftware.com\/Email-Tools\/upgrade-policy\/","title":{"rendered":"Upgrade Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"187\" class=\"elementor elementor-187\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6edac7a e-con-full thegem-e-con-layout-thegem e-flex e-con e-parent\" data-id=\"6edac7a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-f62bb3d flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-template-post-title\" data-id=\"f62bb3d\" data-element_type=\"widget\" data-widget_type=\"thegem-template-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thegem-te-post-title\"> <h1 class=\"post-title \"> <span>Upgrade Policy<\/span> <\/h1> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-102c536 thegem-e-con-layout-thegem e-flex e-con-boxed e-con e-parent\" data-id=\"102c536\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-b1a64c1 e-con-full thegem-e-con-layout-thegem e-flex e-con e-child\" data-id=\"b1a64c1\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-70f5d3d flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-image\" data-id=\"70f5d3d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" width=\"1024\" height=\"717\" src=\"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2025\/10\/Dollarphotoclub_100815532-1-1024x717.jpg\" class=\"attachment-large size-large wp-image-120163\" alt=\"\" srcset=\"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2025\/10\/Dollarphotoclub_100815532-1-1024x717.jpg 1024w, https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2025\/10\/Dollarphotoclub_100815532-1-scaled-510x357.jpg 510w, https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2025\/10\/Dollarphotoclub_100815532-1-scaled-64x45.jpg 64w, https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2025\/10\/Dollarphotoclub_100815532-1-300x210.jpg 300w, https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2025\/10\/Dollarphotoclub_100815532-1-768x538.jpg 768w, https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2025\/10\/Dollarphotoclub_100815532-1-1536x1076.jpg 1536w, https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2025\/10\/Dollarphotoclub_100815532-1-2048x1434.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-785d73b e-con-full thegem-e-con-layout-thegem e-flex e-con e-child\" data-id=\"785d73b\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6cd7a06 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-heading\" data-id=\"6cd7a06\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">All purchases come with 2 years of free tech support and upgrades from the date of purchase.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e83d9f thegem-e-con-layout-thegem e-flex e-con-boxed e-con e-parent\" data-id=\"2e83d9f\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ac8b044 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"ac8b044\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>After that, you can re-purchase at 50% off the then current price. You will need to do this if you:<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daca576 elementor-icon-list--layout-traditional elementor-list-item-link-full_width flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-icon-list\" data-id=\"daca576\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"tgh-icon centralized-network\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Need technical assistance because something changed on your machine (like updating your Outlook version, an Exchange Server upgrade, an anti-virus upgrade)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"tgh-icon centralized-network\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Have a problem due to changes on your machine via Microsoft automatic updates<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"tgh-icon centralized-network\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Need replacement keys or an entire re-installation order email resent<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e432c94 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"e432c94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>Note that the add-ins may continue to work after the 2 years, but that you will not be able to receive technical support or new upgrades until you repurchase. You will need your order number in order to qualify for the repurchase, so be sure to save it.<br \/>If you don\u2019t have your order email, you can go to\u00a0<a href=\"\/Email-Tools\/my-account\/\">your account<\/a>\u00a0to look it up yourself or you can request that it be\u00a0<a href=\"\/Email-Tools\/request-for-keys\/\">resent to you<\/a>. Just supply the email address that was used when you ordered.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e36c611 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"e36c611\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\tThis policy does not apply to our Office 365 subscription apps, nor to our Office 365 cloud services subscriptions.  These product lines have their own terms and conditions.\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Upgrade Policy All purchases come with 2 years of free tech support and upgrades from the date of purchase. After&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-187","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/comments?post=187"}],"version-history":[{"count":9,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages\/187\/revisions"}],"predecessor-version":[{"id":123890,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages\/187\/revisions\/123890"}],"wp:attachment":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/media?parent=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}