{"id":89122,"date":"2021-01-18T21:12:11","date_gmt":"2021-01-18T21:12:11","guid":{"rendered":"https:\/\/www.sperrysoftware.com\/Email-Tools\/?page_id=89122"},"modified":"2026-03-31T07:50:10","modified_gmt":"2026-03-31T07:50:10","slug":"getting-help-for-office-365-apps","status":"publish","type":"page","link":"https:\/\/www.sperrysoftware.com\/Email-Tools\/getting-help-for-office-365-apps\/","title":{"rendered":"Getting Help For Office 365 Apps"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"89122\" class=\"elementor elementor-89122\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f94c8 e-con-full thegem-e-con-layout-thegem e-flex e-con e-parent\" data-id=\"c5f94c8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6066d81 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-template-post-title\" data-id=\"6066d81\" data-element_type=\"widget\" data-widget_type=\"thegem-template-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thegem-te-post-title\"> <h1 class=\"post-title \"> <span>Getting Help For Office 365 Apps<\/span> <\/h1> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-debc0c5 thegem-e-con-layout-thegem e-flex e-con-boxed e-con e-parent\" data-id=\"debc0c5\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-1247b9f e-con-full thegem-e-con-layout-thegem e-flex e-con e-child\" data-id=\"1247b9f\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-491ef9c flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"491ef9c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>This page helps you to identify what kind of issues might occur while you are running\u00a0<a href=\"\/Email-Tools\/product-category\/office-365-apps\/\">our subscription based add-ins<\/a>, known as Office 365 applications, along with resolutions or suggestions on where to go for further help.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6a0868 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"d6a0868\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>It\u2019s important to note that we are talking about our new style \u201cmodern\u201d add-ins, not our line of\u00a0<a href=\"\/Email-Tools\/product-category\/outlook-addin\/\">desktop Outlook add-ins<\/a>, which have their own well-defined techniques for handling issues on our\u00a0<a href=\"\/Email-Tools\/support-2\/\">support<\/a>\u00a0page.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cbdfe1 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"6cbdfe1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>The first problem that may be encountered is trouble when going to install the app.\u00a0 We recommend trying to install the app using a different client before anything else.\u00a0 For example, if you are trying to install using\u00a0<a href=\"https:\/\/portal.office.com\/\">Outlook on the web<\/a>, then instead try it using desktop Outlook.\u00a0 Note that the URLs to install our products are all case sensitive.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-409fcb4 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"409fcb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>Similarly, and this applies whether you\u2019re trying to install or debug an issue after installing, is to try the app on an incognito (or private) browser.\u00a0 In fact, simply trying it on a different machine might shed some light.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b2485f flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"2b2485f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>Do not try to use Internet Explorer 11 \u2013 right now, none of our \u201cmodern\u201d add-ins support running under IE11.\u00a0 The majority of other browsers are supported, including Chrome, Edge, Safari, etc.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f21ad2c thegem-e-con-layout-thegem e-flex e-con-boxed e-con e-parent\" data-id=\"f21ad2c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-f3c29f7 e-con-full thegem-e-con-layout-thegem e-flex e-con e-child\" data-id=\"f3c29f7\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-03d5979 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"03d5979\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>If the add-in works in Outlook on the web, but not in desktop Outlook, you might want to take a look at\u00a0<a href=\"\/Email-Tools\/how-to-fix-Outlook-problems\/\">our general guide for debugging Outlook issues<\/a>.\u00a0 It\u2019s possible that there\u2019s an issue with Outlook itself.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4f583 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"4a4f583\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>If you need to remove the app for any reason, you can follow these instructions on\u00a0<a href=\"\/Email-Tools\/how-to-remove-office-365-apps\">how to remove Office 365 apps<\/a>.\u00a0 In addition, it may help if you clear the Office cache after doing so.\u00a0 Microsoft has instructions on\u00a0<a href=\"https:\/\/docs.microsoft.com\/en-us\/office\/dev\/add-ins\/testing\/clear-cache\">how to clear the Office cache<\/a>\u00a0for Windows, Mac and iOS.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74ceec1 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"74ceec1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>Microsoft also makes available a\u00a0<a href=\"https:\/\/docs.microsoft.com\/en-us\/office\/dev\/add-ins\/testing\/testing-and-troubleshooting\">troubleshooting guide for Office Add-ins<\/a>.\u00a0 It\u2019s highly recommended especially for installation errors like \u201cError loading add-in\u201d in the status bar.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45364ca flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"45364ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>You can reach out to us by submitting any screenshots and other information you have to\u00a0techsupport@sperrysoftware.com.\u00a0 If you\u2019re using Windows, you can get a screenshot by going to Start, type \u201cSnipping Tool\u201d, then click New to start the process.\u00a0 Once you grab the image, paste it into an email along with any other information you have and address it to tech support. The tech support email address can be found on our\u00a0<a href=\"\/Email-Tools\/contact-us\/\">Contact Us<\/a>\u00a0page.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50c97e4 thegem-e-con-layout-thegem e-flex e-con-boxed e-con e-parent\" data-id=\"50c97e4\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-82d0aec e-con-full thegem-e-con-layout-thegem e-flex e-con e-child\" data-id=\"82d0aec\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fe6c067 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"fe6c067\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>Note that if you have a free subscription, then it is unlikely that you will hear back from us directly but we do watch our servers for spikes in errors.\u00a0 In general when we fix something, we announce it on\u00a0<a href=\"\/Email-Tools\/blog-2\/\">our blog<\/a>\u00a0and in our newsletter.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62f0e85 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"62f0e85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>Finally, you can try referencing the Microsoft Answers Community. For help with all types of questions regarding Microsoft Office, you can also visit<a href=\"http:\/\/answers.microsoft.com\/office\"> http:\/\/answers.microsoft.com\/office<\/a>. This is a free Microsoft-managed community support site where other Microsoft Office users from around the world contribute by asking questions and by answering other users\u2019 questions. Language support for these communities varies.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Getting Help For Office 365 Apps This page helps you to identify what kind of issues might occur while you&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-89122","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages\/89122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/comments?post=89122"}],"version-history":[{"count":6,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages\/89122\/revisions"}],"predecessor-version":[{"id":123529,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages\/89122\/revisions\/123529"}],"wp:attachment":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/media?parent=89122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}