{"id":918,"date":"2014-10-30T09:47:24","date_gmt":"2014-10-30T09:47:24","guid":{"rendered":"https:\/\/www.sperrysoftware.com\/Email-Tools\/?page_id=918"},"modified":"2026-04-09T06:08:54","modified_gmt":"2026-04-09T06:08:54","slug":"bug-report","status":"publish","type":"page","link":"https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/","title":{"rendered":"Bug Report"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"918\" class=\"elementor elementor-918\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af34144 e-con-full thegem-e-con-layout-thegem e-flex e-con e-parent\" data-id=\"af34144\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6dc5a74 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-template-post-title\" data-id=\"6dc5a74\" data-element_type=\"widget\" data-widget_type=\"thegem-template-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thegem-te-post-title\"> <h1 class=\"post-title \"> <span>Bug Report<\/span> <\/h1> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-640f29bc thegem-e-con-layout-thegem e-flex e-con-boxed e-con e-parent\" data-id=\"640f29bc\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-53ff3eb e-con-full thegem-e-con-layout-thegem e-flex e-con e-child\" data-id=\"53ff3eb\" data-element_type=\"container\" data-settings=\"{&quot;thegem_container_layout&quot;:&quot;thegem&quot;}\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3464f37e flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"3464f37e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p>If you&#8217;re experiencing a problem with one of our software products, we&#8217;d like to know about it right away. Please fill out and submit the following bug report form.<\/p><p>If what you want to tell us is really more of a suggestion or a request for enhancement, please use our <a title=\"Suggestions\" href=\"\/Email-Tools\/suggestions\/\" target=\"_blank\" rel=\"noopener\">suggestion form<\/a> instead.<\/p><p>When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the <a title=\"Known-issues\" href=\"\/Email-Tools\/known-issues\/\" target=\"_blank\" rel=\"noopener\">Known Problems<\/a> section of this page, and tips or workarounds on the <a title=\"FAQ\" href=\"\/Email-Tools\/faqs\/\" target=\"_blank\" rel=\"noopener\">FAQ<\/a> page.<\/p><p>Please be as specific as possible when describing the problem.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b18b812 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-shortcode\" data-id=\"b18b812\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div id=\"vfb-form-3\" class=\"visual-form-builder-container\"><form id=\"bug-report-3\" class=\"visual-form-builder vfb-form-3 \" method=\"post\" enctype=\"multipart\/form-data\">\n\t  \t<input type=\"hidden\" name=\"form_id\" value=\"3\" \/><fieldset class=\"vfb-fieldset vfb-fieldset-1 enter-the-information-required \" id=\"item-vfb-15\"><div class=\"vfb-legend\"><h3>Enter the information required :<\/h3><\/div><ul class=\"vfb-section vfb-section-1\"><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-19\"><label for=\"vfb-19\" class=\"vfb-desc\">Which add-in and what version of the software are you using? <\/label><span class=\"vfb-span\"><input type=\"text\" name=\"vfb-19\" id=\"vfb-19\" value=\"\" class=\"vfb-text  vfb-medium   \" \/><label>Note: You can go to (in Outlook) to Tools...Options...(name of add-in) to get the version number, it's listed in the \"Support\" frame.<\/label><\/span><\/li><li class=\"vfb-item vfb-item-select  \" id=\"item-vfb-20\"><label for=\"vfb-20\" class=\"vfb-desc\">What version of Outlook are you using? <\/label><select name=\"vfb-20\" id=\"vfb-20\" class=\"vfb-select  vfb-medium  \"><option value=\"Outlook 2016\" selected='selected'>Outlook 2016<\/option><option value=\"Outlook 2019\">Outlook 2019<\/option><option value=\"Outlook 2021\">Outlook 2021<\/option><option value=\"Outlook 2024\">Outlook 2024<\/option><\/select><\/li><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-21\"><label for=\"vfb-21\" class=\"vfb-desc\">Please enter a brief one-line description of the problem: <\/label><input type=\"text\" name=\"vfb-21\" id=\"vfb-21\" value=\"\" class=\"vfb-text  vfb-medium   \" \/><\/li><li class=\"vfb-item vfb-item-textarea  \" id=\"item-vfb-22\"><label for=\"vfb-22\" class=\"vfb-desc\">If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps: <\/label><div><span class=\"vfb-span\"><label>(Example:\"1. Create a new email. 2. Send the email...\")<\/label><\/span><textarea name=\"vfb-22\" id=\"vfb-22\" class=\"vfb-textarea  vfb-medium  \"><\/textarea><\/div><\/li><li class=\"vfb-item vfb-item-textarea  \" id=\"item-vfb-23\"><label for=\"vfb-23\" class=\"vfb-desc\">If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: <\/label><div><span class=\"vfb-span\"><label>(note: it is much harder for us to fix non-reproducible bugs)<\/label><\/span><textarea name=\"vfb-23\" id=\"vfb-23\" class=\"vfb-textarea  vfb-medium  \"><\/textarea><\/div><\/li><li class=\"vfb-item vfb-item-textarea  \" id=\"item-vfb-24\"><label for=\"vfb-24\" class=\"vfb-desc\">If the problem causes any error message to appear, please write down the exact text displayed (including window titles and any line numbers) and enter it here: <\/label><div><textarea name=\"vfb-24\" id=\"vfb-24\" class=\"vfb-textarea  vfb-medium  \"><\/textarea><\/div><\/li><li class=\"vfb-item vfb-item-instructions  \" id=\"item-vfb-27\"><label class=\"vfb-desc\">Please provide us with the following information in case we need to contact you (Note: if you don&#039;t provide your email address, we&#039;ll have no way to contact you): <\/label><\/li><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-25\"><label for=\"vfb-25\" class=\"vfb-desc\">Name <\/label><input type=\"text\" name=\"vfb-25\" id=\"vfb-25\" value=\"\" class=\"vfb-text  vfb-medium   \" \/><\/li><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-26\"><label for=\"vfb-26\" class=\"vfb-desc\">Email <\/label><input type=\"text\" name=\"vfb-26\" id=\"vfb-26\" value=\"\" class=\"vfb-text  vfb-medium   \" \/><\/li><\/ul>&nbsp;<\/fieldset><fieldset class=\"vfb-fieldset vfb-fieldset-2 verification \" id=\"item-vfb-16\" style=\"display:block\"><div class=\"vfb-legend\"><h3>Verification<\/h3><\/div><ul class=\"vfb-section vfb-section-2\"><li class=\"vfb-item vfb-item-secret\"  style=\"display:block\"><label for=\"vfb-17\" class=\"vfb-desc\">Please enter any two digits <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"hidden\" name=\"_vfb-secret\" value=\"vfb-17\" \/><span class=\"vfb-span\"><input type=\"text\" name=\"vfb-17\" id=\"vfb-17\" value=\"\" class=\"vfb-text  vfb-medium  required {digits:true,maxlength:2,minlength:2} \" style=\"display:block\" \/><label>Example: 12<\/label><\/span><li style=\"display:none;\"><label>This box is for spam protection - &lt;strong&gt;please leave it blank&lt;\/strong&gt;:<\/label><div><input name=\"vfb-spam\" \/><\/div><\/li>\n\t\t\t<li class=\"vfb-item vfb-item-submit\" id=\"item-vfb-18\">\n\t\t\t\t<input type=\"submit\" name=\"vfb-submit\" id=\"vfb-18\" value=\"Submit form\" class=\"vfb-submit \" \/>\n\t\t\t\t<\/li><\/ul>\n\t\t\t<\/fieldset><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/Email-Tools\/wp-json\/wp\/v2\/pages\/918\" \/><\/form><\/div> <!-- .visual-form-builder-container --><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed43d31 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"ed43d31\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\tWe may need to contact you for more information, such as if we have trouble reproducing the problem you describe. We try to respond with a resolution within 24 hours.\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Bug Report If you&#8217;re experiencing a problem with one of our software products, we&#8217;d like to know about it right&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-918","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\r\n<title>Bug Report - Sperry Software<\/title>\r\n<meta name=\"description\" content=\"If you&#039;re experiencing a problem with one of our software products, we&#039;d like to know about it right away. Please fill out and submit the bug report form.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Bug Report\" \/>\r\n<meta property=\"og:description\" content=\"If you&#039;re experiencing a problem with one of our software products, we&#039;d like to know about it right away. Please fill out and submit the bug report form.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Sperry Software\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/SperrySoftware\" \/>\r\n<meta property=\"article:modified_time\" content=\"2026-04-09T06:08:54+00:00\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:site\" content=\"@sperrysoftware\" \/>\r\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/bug-report\\\/\",\"url\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/bug-report\\\/\",\"name\":\"Bug Report - Sperry Software\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#website\"},\"datePublished\":\"2014-10-30T09:47:24+00:00\",\"dateModified\":\"2026-04-09T06:08:54+00:00\",\"description\":\"If you're experiencing a problem with one of our software products, we'd like to know about it right away. Please fill out and submit the bug report form.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/bug-report\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/bug-report\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/bug-report\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Bug Report\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#website\",\"url\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/\",\"name\":\"Sperry Software\",\"description\":\"Sperry Software builds powerful Outlook add-ins for Microsoft 365 and desktop Outlook. Prevent email mistakes, auto-print, save as PDF, schedule recurring emails and more \u2014 30+ tools. Free trials.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#organization\",\"name\":\"Sperry Software\",\"url\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/wp-content\\\/uploads\\\/2014\\\/09\\\/SperrySoftware-logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/wp-content\\\/uploads\\\/2014\\\/09\\\/SperrySoftware-logo.jpg\",\"width\":180,\"height\":150,\"caption\":\"Sperry Software\"},\"image\":{\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/facebook.com\\\/SperrySoftware\",\"https:\\\/\\\/x.com\\\/sperrysoftware\"],\"description\":\"Sperry Software builds powerful Outlook add-ins for Microsoft 365 and desktop Outlook. Prevent email mistakes, auto-print, save as PDF, schedule recurring emails and more.\"}]}<\/script>\r\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Bug Report - Sperry Software","description":"If you're experiencing a problem with one of our software products, we'd like to know about it right away. Please fill out and submit the bug report form.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/","og_locale":"en_US","og_type":"article","og_title":"Bug Report","og_description":"If you're experiencing a problem with one of our software products, we'd like to know about it right away. Please fill out and submit the bug report form.","og_url":"https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/","og_site_name":"Sperry Software","article_publisher":"https:\/\/facebook.com\/SperrySoftware","article_modified_time":"2026-04-09T06:08:54+00:00","twitter_card":"summary_large_image","twitter_site":"@sperrysoftware","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/","url":"https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/","name":"Bug Report - Sperry Software","isPartOf":{"@id":"https:\/\/www.sperrysoftware.com\/Email-Tools\/#website"},"datePublished":"2014-10-30T09:47:24+00:00","dateModified":"2026-04-09T06:08:54+00:00","description":"If you're experiencing a problem with one of our software products, we'd like to know about it right away. Please fill out and submit the bug report form.","breadcrumb":{"@id":"https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.sperrysoftware.com\/Email-Tools\/bug-report\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sperrysoftware.com\/Email-Tools\/"},{"@type":"ListItem","position":2,"name":"Bug Report"}]},{"@type":"WebSite","@id":"https:\/\/www.sperrysoftware.com\/Email-Tools\/#website","url":"https:\/\/www.sperrysoftware.com\/Email-Tools\/","name":"Sperry Software","description":"Sperry Software builds powerful Outlook add-ins for Microsoft 365 and desktop Outlook. Prevent email mistakes, auto-print, save as PDF, schedule recurring emails and more \u2014 30+ tools. Free trials.","publisher":{"@id":"https:\/\/www.sperrysoftware.com\/Email-Tools\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sperrysoftware.com\/Email-Tools\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.sperrysoftware.com\/Email-Tools\/#organization","name":"Sperry Software","url":"https:\/\/www.sperrysoftware.com\/Email-Tools\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.sperrysoftware.com\/Email-Tools\/#\/schema\/logo\/image\/","url":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2014\/09\/SperrySoftware-logo.jpg","contentUrl":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-content\/uploads\/2014\/09\/SperrySoftware-logo.jpg","width":180,"height":150,"caption":"Sperry Software"},"image":{"@id":"https:\/\/www.sperrysoftware.com\/Email-Tools\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/SperrySoftware","https:\/\/x.com\/sperrysoftware"],"description":"Sperry Software builds powerful Outlook add-ins for Microsoft 365 and desktop Outlook. Prevent email mistakes, auto-print, save as PDF, schedule recurring emails and more."}]}},"_links":{"self":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages\/918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/comments?post=918"}],"version-history":[{"count":3,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages\/918\/revisions"}],"predecessor-version":[{"id":123440,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/pages\/918\/revisions\/123440"}],"wp:attachment":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/media?parent=918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}