{"id":53,"date":"2008-05-05T05:14:44","date_gmt":"2008-05-05T12:14:44","guid":{"rendered":"http:\/\/www.sperrysoftware.com\/Blog\/index.php\/2008\/05\/05\/sperry-buttons-dont-appear-in-word-editor\/"},"modified":"2008-05-05T05:14:44","modified_gmt":"2008-05-05T12:14:44","slug":"sperry-buttons-dont-appear-in-word-editor","status":"publish","type":"post","link":"https:\/\/www.sperrysoftware.com\/Email-Tools\/sperry-buttons-dont-appear-in-word-editor\/","title":{"rendered":"Sperry Buttons Don’t Appear in Word Editor"},"content":{"rendered":"

Have you installed one of Sperry Software add-ins but all of the buttons do not appear correctly?  You can see the "Sperry Software Add-ins" button, but the "Send Individually" or "BCC ON" buttons do not appear when you create a new mail message.  I will attempt to provide the reason for this and a solution.<\/p>\n

Most of the Sperry Software Outlook add-ins also have a Microsoft Word add-in included with them behind the scenes.  This is necessary when the user is using Microsoft Word as their email editor.  This option is set by clicking Tools…Options…Mail Format.  A Word add-in is required to provide the Outlook add-in functionality because the Outlook add-in is unable to control Word on its own.  <\/p>\n

Changing the mail editor to "Not" use word will usually result in the buttons now appearing.  That is not a very good solution because we do not want to block people from using Word as their editor.  Fortunately, there is a solution.<\/p>\n

Follow these steps:<\/p>\n

    \n
  1. Close Word and Outlook down.<\/li>\n
  2. Open Task Manager by pressing Ctrl-Alt-Del.<\/li>\n
  3. Select "Task Manager"<\/li>\n
  4. Click the "Processes" Tab.<\/li>\n
  5. If OUTLOOK.EXE or WINWORD.EXE are running, end the process.<\/li>\n
  6. Download the Uninstall Toolbar Tool from http:\/\/www.SperrySoftware.com\/Outlook\/Tools.asp<\/a><\/li>\n
  7. Run the Uninstall Toolbar Tool.<\/li>\n
  8. Restart Outlook and create a new mail message.<\/li>\n
  9. The buttons should now be appearing.<\/li>\n<\/ol>\n

    We believe that the issue is caused by Word running while the user installs the add-ins.  This situation does not allow the toolbar to be added to the Word Documents.  Uninstalling the Toolbars forces Word to create the toolbar the next time it is started.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Have you installed one of Sperry Software add-ins but all of the buttons do not appear correctly?  You can see…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18,19],"tags":[],"class_list":{"0":"post-53","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-technical-support","7":"category-tips"},"yoast_head":"\r\nSperry Buttons Don't Appear in Word Editor - Sperry Software<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.sperrysoftware.com\/Email-Tools\/sperry-buttons-dont-appear-in-word-editor\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Sperry Buttons Don't Appear in Word Editor\" \/>\r\n<meta property=\"og:description\" content=\"Have you installed one of Sperry Software add-ins but all of the buttons do not appear correctly?  You can see...\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.sperrysoftware.com\/Email-Tools\/sperry-buttons-dont-appear-in-word-editor\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Sperry Software\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/SperrySoftware\" \/>\r\n<meta property=\"article:published_time\" content=\"2008-05-05T12:14:44+00:00\" \/>\r\n<meta name=\"author\" content=\"Sperry Mike\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:creator\" content=\"@sperrysoftware\" \/>\r\n<meta name=\"twitter:site\" content=\"@sperrysoftware\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sperry Mike\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/sperry-buttons-dont-appear-in-word-editor\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/sperry-buttons-dont-appear-in-word-editor\\\/\"},\"author\":{\"name\":\"Sperry Mike\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#\\\/schema\\\/person\\\/2d885c90f17102c6bec3248116629790\"},\"headline\":\"Sperry Buttons Don’t Appear in Word Editor\",\"datePublished\":\"2008-05-05T12:14:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/sperry-buttons-dont-appear-in-word-editor\\\/\"},\"wordCount\":291,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#organization\"},\"articleSection\":[\"Technical Support\",\"Tips\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/sperry-buttons-dont-appear-in-word-editor\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/sperry-buttons-dont-appear-in-word-editor\\\/\",\"url\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/sperry-buttons-dont-appear-in-word-editor\\\/\",\"name\":\"Sperry Buttons Don't Appear in Word Editor - Sperry Software\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#website\"},\"datePublished\":\"2008-05-05T12:14:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/sperry-buttons-dont-appear-in-word-editor\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/sperry-buttons-dont-appear-in-word-editor\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/sperry-buttons-dont-appear-in-word-editor\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sperry Buttons Don’t Appear in Word Editor\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/#website\",\"url\":\"https:\\\/\\\/www.sperrysoftware.com\\\/Email-Tools\\\/\",\"name\":\"Sperry Software\",\"description\":\"Sperry Software builds powerful Outlook add-ins for Microsoft 365 and desktop Outlook. 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