{"id":53,"date":"2008-05-05T05:14:44","date_gmt":"2008-05-05T12:14:44","guid":{"rendered":"http:\/\/www.sperrysoftware.com\/Blog\/index.php\/2008\/05\/05\/sperry-buttons-dont-appear-in-word-editor\/"},"modified":"2008-05-05T05:14:44","modified_gmt":"2008-05-05T12:14:44","slug":"sperry-buttons-dont-appear-in-word-editor","status":"publish","type":"post","link":"https:\/\/www.sperrysoftware.com\/Email-Tools\/sperry-buttons-dont-appear-in-word-editor\/","title":{"rendered":"Sperry Buttons Don’t Appear in Word Editor"},"content":{"rendered":"

Have you installed one of Sperry Software add-ins but all of the buttons do not appear correctly?  You can see the "Sperry Software Add-ins" button, but the "Send Individually" or "BCC ON" buttons do not appear when you create a new mail message.  I will attempt to provide the reason for this and a solution.<\/p>\n

Most of the Sperry Software Outlook add-ins also have a Microsoft Word add-in included with them behind the scenes.  This is necessary when the user is using Microsoft Word as their email editor.  This option is set by clicking Tools…Options…Mail Format.  A Word add-in is required to provide the Outlook add-in functionality because the Outlook add-in is unable to control Word on its own.  <\/p>\n

Changing the mail editor to "Not" use word will usually result in the buttons now appearing.  That is not a very good solution because we do not want to block people from using Word as their editor.  Fortunately, there is a solution.<\/p>\n

Follow these steps:<\/p>\n

    \n
  1. Close Word and Outlook down.<\/li>\n
  2. Open Task Manager by pressing Ctrl-Alt-Del.<\/li>\n
  3. Select "Task Manager"<\/li>\n
  4. Click the "Processes" Tab.<\/li>\n
  5. If OUTLOOK.EXE or WINWORD.EXE are running, end the process.<\/li>\n
  6. Download the Uninstall Toolbar Tool from http:\/\/www.SperrySoftware.com\/Outlook\/Tools.asp<\/a><\/li>\n
  7. Run the Uninstall Toolbar Tool.<\/li>\n
  8. Restart Outlook and create a new mail message.<\/li>\n
  9. The buttons should now be appearing.<\/li>\n<\/ol>\n

    We believe that the issue is caused by Word running while the user installs the add-ins.  This situation does not allow the toolbar to be added to the Word Documents.  Uninstalling the Toolbars forces Word to create the toolbar the next time it is started.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Have you installed one of Sperry Software add-ins but all of the buttons do not appear correctly?  You can see…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18,19],"tags":[],"class_list":{"0":"post-53","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-technical-support","7":"category-tips"},"menu_order":0,"_links":{"self":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/posts\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":0,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/posts\/53\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/media?parent=53"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/categories?post=53"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sperrysoftware.com\/Email-Tools\/wp-json\/wp\/v2\/tags?post=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}