Q. Do you support Outlook 2010 yet? What about 64-bit?
Q. I'm a returning customer. Can I download the Outlook 2010 add-ins?
Q. I know that the add-ins are for Microsoft Office Outlook. How do I tell which
version of Outlook I have?
Q. Do you have add-ins for Gmail, Lotus, Groupwise, Hotmail or any other systems (like the Mac)?
Q. How do I add items to my cart?
Q. How do I delete items from my cart?
Q. How do I check out?
Q. How will I get my add-ins once I buy them from you? Can I download them?
Q. How big are the downloads?
Q. How do I install the add-ins?
Q. How many machines can I install this on?
Q. I installed the add-in, but I can't find it?
Q. Do the add-ins work with Exchange Public Folders?
Q. Do you have downloads or trial versions?
Q. Where can I get more help installing or using the add-in?
Q. I am purchasing multiple licenses. Can I get a site license or volume discount?
Q. Do you offer Affiliate Programs or a Reseller's License?
Q. I have an idea or a need for an add-in?
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Q. Do you support Outlook 2010 yet? What about 64-bit?
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We have released our Outlook 2010 32-bit versions now, they are on the downloads page. In addition, out 64-bit versions are in beta.
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Q. I'm a returning customer. Can I download the Outlook 2010 add-ins?
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Yes, but if you bought your add-ins more than two years ago, you will need to purchase the upgrade. See our upgrade policy for more information.
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Q. I know that the add-ins are for Microsoft Office Outlook 2000 and higher. How do I tell which version of
Outlook I have?
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Go to Help...About. This will tell you if you the
exact version number, which is frequently required for technical help.
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Q. Do you have add-ins for Gmail, Lotus, Groupwise, Hotmail or any other systems (like the Mac)?
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Not at this time. We prefer to concentrate on making the best available email system even better.
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Q. How do I add items to my cart?
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To add an item to your cart all you have to do is go to the "All Add-Ins" page,
then click on the add-in that you want. When the add-in page opens up, select the quantity
that you want and press "Add To Cart". This will return you to the previous page to continue
browsing or to check out. Be sure that you've enabled Javascript in your browser, and keep in mind that
if you take longer than 20 minutes during the checkout process, we timeout for security reasons and you
will have to start over in a new browser window.
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Q. How do I delete an item from my cart?
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You can delete an item from your cart when you checkout by setting the quantity to 0 and
clicking the "Update" button. This will refresh your view and the correct names and amounts of add-ins will
be displayed.
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Q. How do I check out?
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To start the check out process just click the "Check Out" button located in your cart
just below the menu on the left side of every page. This will bring you to a page to input some more
information so we can finish the check out process.
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Q. How will I get my add-ins once I buy them from you? Can I download them?
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It works like this:
- You choose the add-ins you like and add them to your cart.
- Click 'Checkout' and provide your credit card information and email address, then
click 'Submit'.
- You receive an email a few minutes later describing how to download the add-ins
along with the passwords.
Therefore, be sure to provide a valid email address when you order.
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Q. How big are the downloads?
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Most of them are about 7-8 Megs in size. See the individual web pages for the exact size.
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Q. How do I install the add-ins?
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To install an add-in download the file to your local machine and save it somewhere, for example on the Desktop.
Exit Outlook, then double click on the downloaded add-in setup file and follow
the step by step instructions. The next time you run Outlook, the add-in will ask you for the user
name and registration keys and will continue to do so until you provide them. Provide it using the
information you received from the order email. If you have further questions, at the end of the
setup, a ReadMe.txt file will appear guiding you further for your particular add-in.
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Q. How machines can I install this on?
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Each
license allows you to install on two computers for
the SAME USER. In other words if you've got a desktop on your desk at
work and a laptop you use to travel with - you can install on both.
That does NOT mean you can install it on your laptop and your assistant's
desktop - that would be two users. To be sure read the End User
License Agreement (EULA) that came with your software.
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Q. I installed the add-in, but I can't find it?
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Because the add-ins are integrated into Outlook, and become part of Outlook, they can be found in Outlook. Just go to Tools...Sperry Software (in Outlook).
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Q. Do the add-ins work with Exchange Public Folders?
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Yes. They work with, but do not require, Microsoft Exchange Server and the public folder system it sets up.
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Q. Do you have downloads or trial versions?
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Yes, we now offer fully functional two week trial versions.
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Q. Where can I get more help installing or using the add-ins?
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You can always go to our Support page to find help using
our knowledgebase, our support tools, live web chat, and how to get in touch with us.
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Q. I am purchasing multiple licenses. Can I get a site license or a volume discount?
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Yes, significant volume discounts are available when purchasing more than 10 licenses. Please
see our corporate licensing page or email us directly at sales@SperrySoftware.com.
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Q. Do you offer Affiliate Programs or a Reseller's License?
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Yes, see our affiliates page for more information on reselling.
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Q. I have an idea or a need for an add-in?
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This is really two separate questions.
If you have an idea for an add-in, we'd love to hear about it!
We keep track of all requests and when we get enough of a particular kind, we turn it into
a full fledged add-in. To suggest an idea, contact us here.
If you have a need for a custom built add-in, we can help you. A free estimate for time and
cost is produced for every inquiry, all you need to do is contact us
and we'll talk about the requirements for your situation. Note: It takes about two months to
produce an add-in, depending on the complexity, if it's a custom version of a current add-in,
or a completely new one.
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