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If you're experiencing a problem with one of our software products, we'd like to know about it right away. Please fill out and submit the following bug report form.
If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.
  1. Which add-in and what version of the software are you using? Note: You can go to (in Outlook) to Tools...Options...(name of add-in) to get the version number, it's listed in the "Support" frame.


  2. What version of Outlook are you using?


  3. Please enter a brief one-line description of the problem:


  4. If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:

    (Example:"1. Create a new email. 2. Send the email...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  5. If the problem causes any error message to appear, please write down the exact text displayed (including window titles and any line numbers) and enter it here:


  6. Please provide us with the following information in case we need to contact you (Note: if you don't provide your email address, we'll have no way to contact you):
    Name:
    Email:
  

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe. We try to respond with a resolution within 24 hours.
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